Cash App is a popular peer-to-peer payment app that allows users to send and receive money quickly and easily. However, sometimes Cash App payments may show as completed but not received by the recipient. This can be frustrating but there are a few things you can do to fix the issue.
Why might a Cash App payment show as completed but not received?
There are a few reasons why a Cash App payment might show as completed but not received:
- Incorrect recipient information: If you entered the wrong Cash App ID or phone number for the recipient, the payment may still show as completed on your end but it will not be received by the intended recipient.
- Insufficient funds: If you do not have enough money in your Cash App balance to cover the payment, the payment may still show as completed, but it will not be processed until you have enough money in your account.
- Exceeding sending limits: Cash App has limits on how much money you can send in a single transaction and in a day. If you exceed these limits, your payment may show as completed, but it will not be processed until you are below the limits.
- Technical issues: Sometimes, technical issues with Cash App can cause payments to be delayed or not received at all. This can be due to server issues, network problems, or other unexpected events.
How to fix a Cash App payment that is completed but not received
Here are a few things you can do to fix a Cash App payment that is completed but not received:
- Check the recipient information: Make sure that you entered the correct Cash App ID or phone number for the recipient. You can double-check this by looking at the recipient’s profile on Cash App.
- Verify your account balance: Make sure that you have enough money in your Cash App balance to cover the payment. If you do not have enough money, you can add more funds to your account using a linked debit or credit card.
- Check your sending limits: If you are exceeding Cash App’s sending limits, your payment will not be processed until you are below the limits. You can check your sending limits in the Cash App app by tapping on your profile picture and then tapping on “Limits.”
- Wait for the payment to process: If you have checked all of the above and the payment is still not received, it is possible that the payment is still processing. Cash App payments typically process within a few minutes, but they can sometimes take up to 24 hours to process.
- Contact Cash App support: If you have waited 24 hours and the payment is still not received, you can contact Cash App support for assistance. You can contact Cash App support by tapping on the “Support” tab in the Cash App app.
Tips to prevent Cash App payments from being completed but not received
Here are a few tips to help prevent Cash App payments from being completed but not received:
- Double-check the recipient information before sending a payment.
- Make sure you have enough money in your Cash App balance to cover the payment.
- Be aware of Cash App’s sending limits.
- Keep the Cash App app up to date.
- Use a strong internet connection when sending payments.
If you are experiencing problems with Cash App payments, it is important to contact Cash App support for assistance. They will be able to help you troubleshoot the issue and get your payment processed as quickly as possible.
Conclusion
In conclusion, if your Cash App payment shows as completed but not received there are a few things you can do to fix the issue. First, check the recipient information and make sure you entered it correctly. Second, verify your account balance and make sure you have enough money to cover the payment. Third, check your sending limits and make sure you are not exceeding them. Fourth, wait for the payment to process. Most Cash App payments process within a few minutes but they can sometimes take up to 24 hours. Finally, if you have waited 24 hours and the payment is still not received, contact Cash App support for assistance.
It is also important to take steps to prevent Cash App payments from being completed but not received in the first place. Double-check the recipient information before sending a payment, make sure you have enough money in your account balance, be aware of Cash App’s sending limits, keep the Cash App app up to date, and use a strong internet connection when sending payments.
Frequently Asked Questions (FAQ)
You should generally wait 24-48 hours after a payment shows completed but is still unreceived before reaching out to Cash App support. This allows time for any pending transfers or bank delays to fully process. But if it’s been over 2 days, go ahead and contact them.
Cash App will need your Cashtag/account details, the recipient’s Cashtag/account details, the date and amount of transaction, screenshots of payment history, confirmation recipient did not get funds, and any other info they request related to the payment.
Currently Cash App does not offer phone support. You’ll need to contact them through the mobile app or website by selecting the “Get Support” option and filling out the form with your issue.
If you sent funds to the wrong Cashtag, politely message the recipient, explain the mistake, and request they send the money back. You can also report it to Cash App as an accidental transfer. Unfortunately, if the person keeps the funds, you have little recourse unless you take legal action. Be very careful when entering Cashtags to send payments.
If you funded the payment with a debit card or bank account, and Cash App is unable to resolve your issue, you may be able to dispute it with your bank as an unauthorized transaction. Provide details on Cash App’s failure to assist. The bank can potentially issue a chargeback refund, but policies vary.
There are some common reasons such as poor internet connection, server issues, outdated app version, insufficient balance, exceeded sending limit, or incorrect recipient data.
